Terms & Conditions
Welcome to INAAYIKA! These Terms & Conditions ("Terms") govern your use of our website www.Inaayika.com and the purchase of any products from our online store.
By accessing, browsing, or making a purchase on this website, you agree to be bound by these Terms and our associated policies (including our Return & Replacement Policy, Shipping Policy, and Privacy Policy). Please read them carefully before placing an order.
1. General & Business Ownership
- This website is owned, operated, and maintained by INAAYIKA, headquartered in New Delhi, India.
- The terms "we", "us", and "our" refer to INAAYIKA. The terms "you", "user", and "customer" refer to any individual accessing or ordering from this website.
- We reserve the right to modify or update these Terms at any time without prior notice. Continued use of the website following changes constitutes acceptance of the revised Terms.
2. Product Disclaimers & Accuracy
Handmade Uniqueness:
Our hair accessories and jewelry are handcrafted or hand-assembled. Minor variations in finish, stone placement, thread work, or embellishments are natural characteristics of handcrafted items and are not considered defects.
🎨 Color Accuracy:
We make every effort to display product colors and textures as accurately as possible. However, actual colors may slightly vary depending on screen brightness, monitor settings, or professional lighting used during photography.
3. Material & Tarnish Disclaimer
Our products consist of imitation jewelry, alloy metals, electroplated finishes, synthetic pearls, and fabric components.
Plated metals may naturally oxidize or tarnish over time when exposed to moisture, perfumes, skin oils, or water. Proper care as outlined in our Product Care Guide is essential to prolong product luster.
4. Orders, Pricing & Payment
- Pricing: All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
- Price & Inventory Errors: In the rare event that a product is listed at an incorrect price or with inaccurate stock details due to a typographical or system error, we reserve the right to cancel or refuse any orders placed for that product. If your payment has already been processed, a full refund will be issued.
- Payment Gateways: Online payments are securely processed through authorized Indian payment gateways (such as Razorpay, UPI, credit/debit card, net banking). We do not store your financial details or banking credentials on our servers.
5. Intellectual Property Rights
All content featured on this website—including brand names, logos, handmade product design, names, website graphics, photography, video clips, layout, and written text—is the exclusive intellectual property of INAAYIKA.
You may not copy, reproduce, modify, distribute, or commercially exploit any content, images, or designs from this website without explicit written consent from us.
6. Prohibited Uses
When using this website, you agree NOT to:
- Provide false, inaccurate, or misleading contact or shipping details.
- Attempt to bypass website security, upload malicious code, or disrupt server functionality.
- Place fraudulent orders or misuse Cash on Delivery (COD) services.
7. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India.
Any legal claims, disputes, or proceedings arising from or related to the use of this website or orders placed through it shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
8. Grievance Redressal Officer
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Redressal Officer are provided below:
Name: Pooja Khan
Designation: Founder / Grievance Officer
Email: info@inaayika.com
Contact Address: New Delhi, India – 110001
⏱ Response Time: We acknowledge grievances within 48 hours and aim to resolve them within 15 business days.
