Order Cancellation Policy
Clear guidelines regarding free pre-dispatch cancellations, shipped order rules, customized items, and store-initiated cancellations.
Order Cancellation by Customer
Pre-Dispatch Free Cancellation:
You can cancel your order before it is dispatched by logging into your INAAYIKA account dashboard. Pre-dispatch cancellation is completely free of charge.
📦 Shipped Orders Protocol:
- If your order has already been shipped, it cannot be cancelled directly.
- If a customer cancels or refuses an order after it has been shipped, shipping charges will be borne by the customer for both sides (dispatch freight and return pickup fees).
Refund Timeline for Prepaid Orders:
For prepaid orders cancelled before shipping, the full amount will be refunded to the original payment source within 4–5 business days of the cancellation request.
Customized Items Special Rule:
In any case of customized or handcrafted personalized items, cancellation can ONLY be requested if reported within 24 hours from the order placement date & time.
Order Cancellation by INAAYIKA
Under rare operational circumstances, an order may be cancelled by INAAYIKA due to reasons including but not limited to:
Automatic Store Refund Guarantee:
Refunds for any prepaid orders cancelled by INAAYIKA will be processed back to the original payment method automatically within 4–5 days.
Need assistance with order cancellation?
Contact our support team immediately before dispatch:
