Privacy Policy
At INAAYIKA, we value the trust you place in us when sharing your personal information.
This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website www.Inaayika.com or purchase our handcrafted hair accessories and imitation jewelry. By accessing our website and placing an order, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information necessary to fulfill your orders, provide customer support, and improve your shopping experience:
👤 Personal Identifiers:
Name, shipping address, billing address, phone number, and email address provided during checkout or account creation.
🛍️ Order & Transaction Details:
Items purchased, order history, transaction dates, and preferred payment methods. (Note: We do not collect or store credit card numbers, CVVs, UPI PINs, or bank passwords. All payments are processed through secure, PCI-DSS compliant payment gateways).
💻 Technical & Browsing Data:
IP address, device type, browser type, and page browsing activity collected automatically via cookies to enhance website navigation and performance.
2. How We Use Your Information
We use your data solely for legitimate business purposes, including:
- Processing, packing, and dispatching your orders.
- Sending order confirmation updates, tracking numbers, and delivery alerts via SMS, Email, or WhatsApp.
- Verifying Cash on Delivery (COD) orders prior to dispatch.
- Resolving customer queries, returns, exchanges, or transit claims.
- Improving our product range, website performance, and promotional offers.
3. Data Sharing & Third-Party Services
We never sell, rent, or trade your personal information to third-party advertisers. We share your data strictly on a need-to-know basis with trusted partners who assist in operating our store:
🚚 Logistics & Couriers
Shiprocket, Delhivery, Blue Dart, or India Post receive name, address & phone number solely to deliver your package.
💳 Payment Gateways
Authorized payment processors (Razorpay, Paytm) handle payment verification securely.
🌐 Cloud & Hosting
E-commerce platform infrastructure used to host our online store securely.
4. Cookies & Website Analytics
Our website uses cookies (small text files saved on your device) to:
- Remember items in your shopping cart while you browse.
- Recognize returning visitors for faster checkout.
- Understand website traffic patterns to improve user navigation.
You can choose to disable cookies through your browser settings, though some website features (like saving your cart) may not function optimally as a result.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to keep your personal data secure against unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we encourage you to maintain safe browsing habits.
6. Your Rights
You have the right to:
- Access, update, or correct your personal contact details in your store profile.
- Request the deletion of your account and customer history from our database (subject to record retention required for legal or tax compliance).
- Opt out of marketing emails or promotional messages at any time by clicking the "Unsubscribe" link or contacting customer support.
7. Contact Us & Nodal Officer
In accordance with Indian Information Technology rules and Consumer Protection (E-Commerce) Rules, if you have any questions or grievances regarding your data privacy, please contact:
Data Protection & Grievance Officer: Pooja Khan
Brand Name: INAAYIKA
Email: info@inaayika.com
Contact Location: New Delhi, India – 110001
⏱ Response Window: We acknowledge privacy inquiries within 48 hours and work to address them promptly.
