Return & Replacement Policy
Transparent guidelines for product returns, replacements, refunds, non-returnable items, and mandatory transit damage claims.
Important Mandatory Unboxing Video Requirement (24 - 48 Hours)
If you receive a damaged product or a different product than ordered, you MUST provide a 360° continuous (uncut/unedited) unboxing video recorded from scratch to process transit damage claims (whether returnable or non-returnable). Contact INAAYIKA customer care immediately at +91 8796449692 within 24 - 48 hours of delivery. Failure to do so may forfeit your claim. The defective or incorrect product will be recalled and replaced or refunded promptly.
General Product Notice:
The eligibility for return / replacement / refund is specified on the individual product details page. For all products, the policy outlined on the product page shall take precedence over this general return policy. (Usual claim time window is 24–72 hours). Please refer to the product page for any specific exceptions.
Return / Replacement Periods
Products are eligible for return / replacement / refund within the periods specified on the respective product page, except for items explicitly marked as non-returnable.
Conditions for Return / Replacement Exclusion
Requests for return or replacement are subject to thorough verification by INAAYIKA. Returns / replacements will NOT be accepted in the following cases:
Replacement & Refund Rules
🔄 Replacement Availability:
Replacement depends on product availability (size, colour, design, etc.) and is limited to one request per product. If a replacement cannot be processed due to stock constraints, a refund will be issued.
💳 Refund Processing Time:
Refunds will be processed via the original payment method within 7–10 days of product receipt confirmation at our warehouse. INAAYIKA may require additional information or bank documents for verification before initiating the refund.
🎁 Free Items & Coupons:
In case of a full refund, any free-of-cost (FOC) items, promotional freebies, or gift coupons included with the order must also be returned.
Reverse Shipping Charges:
In case of a verified manufacturing defect or dispatch of a different item, all reverse return shipping charges will be fully borne by INAAYIKA.
Need help with a return or damage claim?
Reach out to our customer care team with your 360° unboxing video and order details:
